From Our Community

I always recommend this agency for the outstanding service and commitment we have gotten over the years…..we have been members for a very long time.

Sandy has held my hand many times when I got overwhelmed….and that is why it is so important to have this relationship….It’s hard to explain that to people who are young and have not had enough life experience that on line service is nothing like having a real person.

Sadly, with technology going the way it is…..I’m in the minority…..but I will always continue to recommend you….as NOTHING replaces a real caring people looking out for you ….. on line can NEVER replace real people…..especially people who care like you all have done for our family over the many, many years I’ve had the honor of working with you.

Sandy and the rest of the team at Capital Insurance have been providing amazing service to our family for many years. As the child of long-time clients of Capital Insurance, I am the second generation of completely satisfied customers in our family. Now that my children are getting insurance on their own (hooray), we have a third generation off to a great start in life, insuring their homes and cars through Capital Insurance.

For all of us, Sandy has been a trusted advisor on so many insurance issues and questions that come up with all of life’s challenges and circumstances. She combines expert advice, efficient service, kindness and empathy. We have not had to make many claims, but the one major home claim came at a difficult time for our family. She made the process of cleanup and renovation simple and seamless with perfect results. At the end of every call with Sandy, no matter what the issue, I always hang up with peace of mind and answers.

Capital Insurance has been an invaluable resource for our company and its clients. Starting with answering their phone, clients are treated with respect and care throughout the relationship. No waiting on hold or fighting through the endless phone queues of press 1 or 2. Capital’s attention to detail and responsiveness have been essential for us getting clients the correct bond at a very competitive price. The team has been a critical component in getting our clients mortgage licenses approved faster with less resubmissions. We strongly encourage our clients to contact Angie and her team as they are a great partner.

A few years back, our company made the decision to move all of our state regulated applicable bonds to Capital Insurances Services. It was a wonderful decision. Not only are they extremely easy to work with, but they have always provided our company with the best service possible. I know that when we request a new bond, or requested an update to a current bond, that we can expect to receive quick and professional communication within 24 hours or sooner.

Working with Capital Insurance Services, is always a delight. They make any request, seamless and easy. They’re communication is always consistent and handle our needs to new or corrected bonds with the upmost care.

I’ve personally had the pleasure of meeting with them in person on many occasions, and they are as professional and amazing in person, as they are to work with. It is evident that they truly care about their client’s overall relationship and ensure the highest quality of work and service.

We look forward to many more years of excellent customer service from Capital Insurance Services.